Privacy Policy

Personal Information Collection and Usage

Firm Advice acknowledges the necessity of collecting Personally Identifiable Information (PII) from customers accessing its products and services. This information is acquired through various interactions, including Online Services engagement and communication with Firm Advice personnel. Customers willingly disclose information during activities such as registrations, transactions, customer service contacts, contests, surveys, forums, and other service-related processes.

Definition of Personally Identifiable Information (PII)

PII encompasses a variety of data categories:

- Contact Data: Includes personal information like name, address, phone number, and email.

- Financial Data: Encompasses sensitive information such as credit card details.

- Demographic Data: Involves details like address and gender.

- Legal Data: Encompasses information crucial for legal document generation, including mortgage details, automobile information, marital status, trade secrets, inventions, and idea submissions.

Information Collection from Third Parties

The collection of information from third-party individuals is undertaken when deemed necessary. This may include instances such as obtaining details for indicating beneficiaries of a will, recording shareholders of a company, or registering authorized contacts to access Firm Advice accounts.

Purpose of Information Collection

Firm Advice utilizes the collected information solely for administering its services to customers. The acquired data is not utilized for any other purposes beyond the scope of service provision.

Disclosure of Personal Information

Certain personal information may be disclosed to government departments or courts of competent jurisdiction, adhering to legal requirements and processes.

Privacy Policy Governance

Firmadvice.ae, referred to as "Firm Advice," "We," or "Us," recognizes and prioritizes user privacy concerning the personal and financial information collected through its website. This privacy policy, herein referred to as the "Privacy Policy," is an integral component of the overall Terms and Conditions governing the use of Firm Advice Online Services.

Testimonials and Reviews

Customer testimonials displayed on the website are shared with explicit consent obtained through email surveys. Users can update or delete their testimonials by contacting info@firmadvice.ae.

Usage of Information

The information gathered through Online Services is utilized for communication, order processing, transaction facilitation with third-party marketing partners, and conveying offers and discounts.

User Choices and Opt-Out Options

Users reserve the right not to provide Firm Advice with Personally Identifiable Information or disable cookies in their browsers. However, it's essential to note that certain services or orders cannot be processed without the requisite Personally Identifiable Information. Unless expressly authorized by users, the sharing of Personally Identifiable Information with third parties for marketing purposes does not occur.

Information Sharing Practices

Firm Advice may share customer information under specific circumstances:

- Processing payments through merchant account services.

- Utilizing Personally Identifiable Information to generate products and services ordered by users.

- Following up on transactions and responding to inquiries.

- Informing users of changes to Online Services and providing additional information about Firm Advice and its offerings.

Legal Disclosures and Compliance 

Firm Advice may disclose personal information when required by law, responding to legal processes, protecting rights, ensuring safety, investigating fraud, or complying with legal requests.

Data Utilization for Statistics and Analytics

Contact Data and Traffic Data are employed for generating general statistics about customers and visitors. Demographic Data is utilized to create collective information about users without individual identification.

Sharing Information with Lawyers and Support Services

For user convenience, Firm Advice may share Personally Identifiable Information, order information, and order history with users' lawyers.

Support Service Providers and Data Usage

Firm Advice may share Personally Identifiable Information with support service providers or companies aiding in marketing products and services. These entities may require information about users to perform their functions but are strictly prohibited from using shared information for other purposes.

Publicly Accessible Features and Caution 

The Site includes publicly accessible blogs and interactive forums. Users should exercise caution when disclosing personal information in these areas, as information provided may be read, collected, and used by others. In some instances, complete removal of personal information may not be feasible.

Traffic Data Collection and Utilization

Firm Advice collects Visitor Data, comprising IP addresses, browser settings, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data. Traffic Data is analyzed for general statistics about Site visitors and may be shared with partners, affiliates, or advertisers on an aggregated and anonymous basis.

Social Media Features

The website incorporates social media features such as Facebook's "like" button and widgets like the "Share this" button. These features may collect IP addresses and set cookies to facilitate proper functioning. Interactions with these features are governed by the privacy policy of the respective company providing them.

User and Authorized Contact Access

Firm Advice provides information about orders to users and authorized contacts. This includes details about the nature and status of orders, information provided for order processing, payment information, and contact information. In certain product categories, information about orders may be shared with other individuals named in the order.

Data Retention Practices

Firm Advice retains user information for the duration necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Some or all of this data may be maintained in archives even after removal from the Site.

Data Security Measures

Firm Advice employs the latest encryption and security devices on its servers and connections. Physical, electronic, and managerial procedures are implemented to safeguard collected information. While credit card and personal information transmission is secured by SSL, Firm Advice cannot guarantee 100% data transmission security. Users acknowledge and assume associated risks.

Privacy Breach Reporting 

In the event of a perceived privacy breach through the use of the website, applications, or other services, users are encouraged to contact Firm Advice immediately at info@firmadvice.ae.

Opting Out of Emails

Users may opt-out of marketing or promotional emails and newsletters by clicking the "Unsubscribe" button in received communications or by contacting info@firmadvice.ae.  However, opting out of service-related emails or reminders is discouraged, as it may restrict communication between users and Firm Advice.

Opting Out of Marketing Calls or Messages

Users may opt-out of marketing calls or text messages from Firm Advice by contacting info@firmadvice.ae.

Privacy Policy Enforcement

Regular reviews are conducted to ensure compliance with this Privacy Policy. Updates may be made to maintain accuracy.

Contact Information

For any inquiries regarding the Privacy Policy, users are encouraged to contact Firm Advice at info@firmadvice.ae.

Privacy Policy Update

This Privacy Policy was last updated in November 2023.